Redwood Park is a family owned and operated business. We expect our guests to treat it with the same respect they would treat their own property.
Guest and Visitors must comply with the Terms and Conditions, and instructions from the Management or Staff during their stay and must notify staff of any issues as soon as practical.
These Terms and Conditions relate to the details stated in your Booking Agreement. Your booking dates cannot be confirmed until a minimum $1000 deposit has been paid. This deposit is non-refundable. Redwood Park reserves the right to cancel any booking due to unforeseen circumstances or force majeure and all monies paid refunded ( less the initial deposit) where we are able to successfully claim on business insurance.
Initial deposit – $1000 deposit and the balance due within a month.
2nd payment – $3000 of the total is due 6 months out from the wedding. (Obviously if your wedding is less than a year away, we will work out an alternate payment arrangement.)
Final payment – the balance is due one month out from the wedding.
Naturally if you would prefer to pay off something each month, that is also fine.
Cancellation Policy: The initial deposit of $1000 is non-refundable.
Cancellations / Change of dates 6 to 12 months prior to event
$3000 of the total invoice will be forfeited iand be required to be paid ( if not already paid). Redwood Park will make every effort to re-let the property within the given time frame and if successful, will refund to the booking party all monies paid less $1000 initial deposit.
Cancellation / Change of dates less than 6 months prior to event
100% payment of the full invoice is required with no refunds. Refunds of 80% of the total invoice will be refundable where we are able to successfully rehire the property.
Any postponements within 6 months ( excluding COVID where we are unable to operate and no penalty applies) is effectively a cancellation and as such the full invoice amount is payable. If we are able to re-let the property for a wedding for the same period, then we will refund 80% all monies paid.
Any postponements greater than 6 months but less than 10 month, 75% of all monies are payable. If we are able to re-let the property for a wedding for the same period, then we will refund 80% all monies paid.
Any postponements greater than 10 months are fine. Should you wish to postpone then any updated terms and conditions and pricing will apply.
Property Access and Venue Setup. To allow sufficient time to setup, access to Redwood Park Wollombi will be allowed from 10am, 1 day prior to your event (where possible). I.e. if your wedding is on the Saturday, access will be on the Friday, or from 10am on the day of your event if you have a 1 night booking. Please note: The use of The Woodhouse is for the event only. The Woodhouse or its furniture is not to be used for other parties/functions unless preauthorised. Please ensure you bring any necessary equipment, i.e. ladders, extension cords, cable ties etc. for decorating purposes.
Venue and Furnishings. The Woodhouse is rented as an empty space ie. ‘a blank canvas’. There will be no furniture or decorations provided other than what is included in your agreement (up to 150 chairs and 19 rectangular tables).
Venue Curfew. Your booked venue has a curfew of 11.30pm. This charge is to cover the cost of staff and the changeover of penalty rates. We recommend organising a bus to collect guests and deliver them to their accommodation/home.
Music. All music must be off by designated time and guests who are not booked into The Barnstay must leave the property by no later than 12.30am.
Any music (eg DJ’s) must plug directly into our audio system which comprises of 10 speakers (8 indoor and 2 outdoor), 2 subwoofers and 3 amplifiers. This ensures compliance with strict council conditions
Accommodation Access. Check in time to The Barnstay is from 11.30am.
Check out time is 9.30am. The property should be left in a similar state to its condition on arrival. All rubbish should be placed in bins provided outside. Please ensure all windows and doors are closed, the fan/heaters are turned off and fire place has been extinguished.
Early check in and late checkout may be available on request.
Responsibility and Security. Redwood Park Wollombi does not accept any responsibility for damage to or loss of any articles or property left at Redwood Park Wollombi prior to, during or after the event. The CLIENT agrees to be responsible for any damage done and subsequent repairs at The Woodhouse or The Barnstay or any other part of Redwood Park Wollombi by the CLIENT, their guests and invitees.
Noise. Even though we are on a large property, noise travels easily. Guests and visitors must not create noise which is offensive to neighbouring properties, especially after 11.30pm. Please show respect.
BBQ. We provide a clean BBQ with gas. If you use the BBQ please ensure that it is cleaned before you leave.
Parking. Cars must be parked in the designated parking and overflow areas and not on the manicured grassed areas.
Fires. Fires on property grounds (other than in the designated fire pit area (dependent on conditions and fire bans)) are strictly prohibited. Use of the fire pit is by approval.
Smoking. The Barnstay and The Woodhouse are strictly a non-smoking environment.
On the day. A Redwood Park team member will attend on the day to co-ordinate with third party suppliers and ensure wedding facilities are set up and working correctly until the commencement of the reception.
Catering. Redwood Park Wollombi has exclusive caterers. All catering for your wedding event is to be provided by them. Agreements and catering costs are handled directly by the caterer.
Children. Children/babies are welcome at our venue but are the full responsibility of their parents/carers. Please be aware that, as we are in the country, there are unfenced dams and water hazards on the property, and there may also be snakes and spiders etc.
Cleanup after function. The setup (excluding tables and chairs), pack down (decorations etc) and basic clean-up of the event is your responsibility. Regardless of your checkout date, all functions are to be packed down and areas tidied up by 9.30am the day after the function. The caterers will clean up all their related items. It is your responsibility to remove all decorations, broken glass, excess mess (i.e. glitter, loose hay, etc.) and pack all rubbish into bins/bags provided. Thorough cleaning (i.e. cleaning toilets, mopping floors etc.) and disposal of rubbish is the responsibility of Redwood Park Wollombi.
Service of Alcohol. Service of alcoholic beverages is limited to caterers and their staff who have full RSA Certification and will comply with the Responsible Service of Alcohol laws applicable in the state of NSW. RSA staff will need to be attendance the entirety of your event.